Acquisition FAQs

1. Why was KnowledgeHound acquired by Crunch?

This acquisition aims to combine KnowledgeHound’s approachable, intuitive, search-based survey data management capabilities with Crunch’s powerful data analysis capabilities. The goal is to provide customers with a more comprehensive and integrated platform for data analysis and insight generation.

2. When did the acquisition take place?

January 2024.

3. Will there be any immediate changes to my Crunch services?

The team is reviewing functionality from both platforms and is working to integrate KnowledgeHound features into the Crunch platform in the months ahead.

4. How will the acquisition affect my current subscription plan and pricing?

Your current subscription and pricing will remain unchanged for the immediate future. We are committed to providing advance notice of any changes to subscription plans or pricing structures.

5. How will my data be affected by the transition?

Your data will remain secure and confidential in the Crunch platform and we are pursuing SOC2 Type 2 Certification as KnowledgeHound currently maintains certification. Both Crunch and KnowledgeHound adhere to strict data protection and privacy policies.

6. Who should I contact for support during the transition period?

You should continue to contact Crunch’s support team for any immediate needs.

7. Will the integration of the platforms affect my access to customer service or technical support?

Our commitment to providing exceptional customer service and technical support remains unchanged. We anticipate that the integration will ultimately enhance the support we can offer to our customers.

8. What new features or capabilities can we expect from the combined platform?

For existing KnowledgeHound and Crunch customers, we are excited about bringing you new features, including advanced data analysis capabilities, more robust data visualization options, vector-based semantic search, a new user experience and interface, and more. As new features are developed, we will make detailed announcements.

Additionally, we intend to share designs and developments with customers who want to give feedback and perspective. Working collaboratively with our customers remains core to how we deliver innovation to the market.

9. How will Crunch’s expertise in data analysis enhance KnowledgeHound’s offerings?

Crunch brings advanced analytical capabilities and scalability to the platform, enhancing KnowledgeHound’s search-based survey data management tools. This combination will enable deeper insights and more efficient data handling for our customers.

10. Will there be training available to help users adapt to any new features or changes?

Yes, we will provide comprehensive training and resources to ensure that all users are comfortable and proficient with any new features or changes that are introduced. Please reach out to your customer success manager to schedule a session.