Crunch Privacy Policy


Apr 11, 2018

Last Updated: September 2017

Protecting your privacy is very important to us at Crunch.io, Inc. (“Crunch”, “We”, “Us”, or “Our”). Consequently, we’re providing this Privacy Policy to explain our practices regarding our collection, use, disclosure and security of information that we receive through the online analytic services provided at www.crunch.io, and other related websites designated by Crunch, (“Subscription Services”). This Privacy Policy applies to only those websites, services and applications included within the Subscription Services (each a “Crunch Site”) and does not apply to any third-party websites, services or applications, even if they are accessible through our Services.

This Privacy Policy also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. By voluntarily using a Crunch Site and/or providing data or other information by or through a Crunch Site, you (on behalf of yourself and/or the legal entity that you represent) are indicating your consent to this Privacy Policy and agree, on behalf of yourself and/or the legal entity that you represent) to be bound by its terms.

Revisions to this Privacy Policy

Any information that is collected via our Subscription Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated Date” above to indicate when those changes will become effective.

Collection and Use of Information

Information Collected or Received from You

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.

Account Information. If you create an Account through our Services, we’ll collect certain information that can be used to identify you (“PII”), such as your name and email address. If you create an Account on behalf of an organization, in addition to your PII, we’ll collect your organization’s corporate name, email address, postal address and phone number.

Event Registration. We also promote conferences, events and training sessions (together, “Events”) through parts of our Services. When you register for Events, we’ll collect your PII, such as your name, email address, postal address, and phone number, and we may also collect certain information that is not PII, because it cannot be used by itself to identify you, such job title and employer.

Information Collected Using Cookies and other Web Technologies. Like many website owners and operators, we use automated data collection tools such as Cookies to collect certain information.

Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Subscription Services. We may engage third party services providers, who may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on, commands executed when using our Services, features of the Services accessed, information about the types and size of files analyzed via the Services, and other statistics. We use Log Data to administer the Services and we analyze Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used.

Customer Data

Crunch Clients and its end users may electronically submit data or information to the Crunch Platform for hosting and processing purposes (“Customer Data”). Crunch will not review, share, distribute, or reference any such Customer Data except as provided in the Crunch Terms of Use, in individual Client service agreements, or as may be required by law. In accordance with the Crunch Terms of Use, Crunch may access Customer Data only for the purpose of providing the Crunch Subscription Services, preventing or addressing service or technical problems, at a Crunch customer’s request in connection with customer support matters, or as may be required by law.

Information that We Share with Third Parties

We will not share any PII or Customer Data that we have collected from or regarding you except as described below:

Information Shared with Our Services Providers. We may engage third-party services providers to work with us to administer and provide the Services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf.

Information Shared with Third Parties. We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.

Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third-party acquirer in connection with the transaction.

Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

Your Choices

We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.

Opt-Out. We may periodically send you free newsletters and e-mails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out” (either through your Account or by following the unsubscribe instructions provided in the e-mail you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications – e.g., communications regarding updates to the terms governing your access to or use of our Services or this Privacy Policy or information about billing.

Modifying Your Information. You can access and modify the PII associated with your Account by sending an email to info@crunch.io or through the settings feature on your Account profile (if and when available). If you want us to delete your PII and your Account, please contact us at info@crunch.io with your request. We’ll take steps to delete your information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Responding to Do Not Track Signals

Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.

The Security of Your Information

We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. When you enter sensitive information on our forms, we encrypt this data using SSL or other technologies. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

International Transfer – European Servers

Our servers are housed in Ireland in a good faith effort to comply with EU data protection law. If you are based in Europe and using Crunch, your data never leaves Europe. If you are located outside of Europe, your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.

Questions?

Please contact us at info@crunch.io if you have any questions.