Technical Writer

Crunch.io is seeking a curious, meticulous, friendly technical writer work with the rest of our team on a contract basis. Our platform has the potential to transform customers’ archaic workflows — if only they knew how. We need your help to convey and explain the powerful tools we are building to a variety of audiences, from highly technical implementation teams to end users learning about new features in a web application.

You’ll work closely with both our product and development teams to understand the platform and applications in order to help us ensure accurate, accessible, and above all useful documentation. Likewise, you’ll work with our engineering teams to make sure that API documentation and usage guides are correct and up to date. Finally, you’ll work with the product team to produce announcement and feature documentation for works in progress as they gather requirements and feedback for our constantly evolving product.

Must haves:

  • Skilled/experienced in technical translation
  • Ability to represent both users of our platform and highly technical developers using systems like the API and client libraries
  • Command of the English language
  • Ability to learn new technologies/systems on the fly
  • Comfortable with internationally distributed remote teams
  • Experience with git and editing code-like source materials (html, markdown, rst, etc.)

Nice to haves:

  • Experience/interest working in a startup environment
  • Bachelor’s degree or equivalent relevant work experience

Primary Focus Areas

External Documentation

  1. APIs
  2. R and Python libraries
  3. General documentation
  4. Migrate our current support documents to a new system as needed
  5. Update docs for features
  6. Produce user docs for works in progress
  7. Write feature announcements
  8. Produce how-to documents
  9. Write clear guidance for best practice and advice for customers using our systems
  10. Help customers avoid falling into traps given the flexibility of our designs
  11. Foster design-based understanding of the platform, API, tools, and applications

Internal Documentation

  1. Document how things work for quality engineers to produce reasonable integration tests
  2. Help write integration tests for features as designed
  3. Help deprecate things as we iterate

Learn more about our team!

Crunch offers competitive salary; health, dental, and vision insurance; and equity options. We are a small but growing company spread from UTC+1 to +11, mostly in the Western hemisphere. Remote work is flexible and largely independent, yet highly cooperative.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

To apply, send a resume and cover letter to jobs@crunch.io.