Technical Writer

Reports to: VP Software Engineering

Work location: Anywhere

Employment type: Contract to Permanent

Crunch.io is seeking a curious, meticulous, friendly technical writer work with the rest of our team on a contract basis. Our platform has the potential to transform customers’ archaic workflows — if only they knew how. We need your help to convey and explain the powerful tools we are building to a variety of audiences, from highly technical implementation teams to end users learning about new features in a web application.

You’ll work closely with both our product and development teams to understand the platform and applications in order to help us ensure accurate, accessible, and above all useful documentation. Likewise, you’ll work with our engineering teams to make sure that API documentation and usage guides are correct and up to date. Finally, you’ll work with the product team to produce announcement and feature documentation for works in progress as they gather requirements and feedback for our constantly evolving product.

What you’ll do

External Documentation

  • Modernize our API documentation
  • Update the developer documentation for our R and Python SDKs
  • Write customer release notes, product feature announcements, and how-tos
  • Redesign, reorganize, and rewrite our customer support documents
  • Write clear guidance for best practice and advice for customers using our systems
  • Help customers avoid falling into traps given the flexibility of our designs
  • Foster design-based understanding of the platform, API, tools, and applications

Internal Documentation

  • Assist product team developing PRDs
  • Document how things work for quality engineers to produce reasonable integration tests
  • Help write integration tests for features as designed
  • Help deprecate product features as we iterate

Basic qualifications

  • Exceptional command of the English language
  • Highly skilled in technical translation
  • Experience creating testable api documentation using the openapi spec, swagger, stoplight, apiary, readme, or apimatic.
  • Ability to understand and document network request/response interactions using browser developer tools, Charles proxy, etc.
  • Ability to represent both users of our platform and highly technical developers using systems like the API and client libraries
  • Ability to learn new technologies/systems on the fly
  • Comfortable with internationally distributed remote teams

Advanced (preferred) qualifications

  • Experience creating user documentation in guru, stoplight hubs, etc.
  • Experience with git and editing code-like source materials including html, markdown, rst, etc.
  • Experience developing software in Python and/or reading Python code
  • Experience/interest working in a startup environment
  • Bachelor’s degree or equivalent relevant work experience

Crunch

Crunch.io is a market-defining company in the analytics SaaS marketplace. We’re a company on the rise. We’ve built a revolutionary platform that transforms our customers’ ability to drive insight from market research and survey data. We offer a complete survey data analysis platform that allows market researchers, analysts, and marketers to collaborate in a secure, cloud-based environment, using a simple, intuitive drag-and-drop interface to prepare, analyze, visualize and deliver survey data and analysis. Quite simply, Crunch provides the quickest and easiest way for anyone, from CMO to PhD, with zero training, to analyze survey data. Users create tables, charts, graphs and maps. They filter, and slice-and-dice survey data directly in their browser.

Our start-up culture is casual, respectful of each other’s varied backgrounds and lives, and high-energy because of our shared dedication to our product and our mission. We are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and fantastic customer service! Crunch has no offices and fully embraces a 100% remote culture. We have 40 employees spread across 5 continents. Remote work at Crunch is flexible and largely independent, yet highly cooperative.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Learn more about our team!

Apply now

To apply, send a resume and cover letter to jobs@crunch.io.