Technical Sales and Customer Success Engineer

Reports to: VP of Sales

Location: Remote, United States

The Technical Sales Engineer (TSE) is responsible for explaining and demonstrating to prospective customers how Crunch works and then making sure it works once they are customers. We are a startup so digging in and solving problems across a variety of areas is part of the fun of the job.

Our start-up culture is casual and high-energy. We all work remote, with the center of gravity in San Francisco. We are passionate about our product and our mission. We are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and fantastic customer service!

What you’ll do:

  • Represent the technical side of Crunch during the sales process and implementation process.
  • Give demonstrations remotely via screen-share and in person at conferences.
  • Train clients on how to use Crunch in the web app.
  • Train clients on how to use Crunch programmatically through Crunch Automation, Crunch’s scripting language, or from or with other tools such as R or SPSS.
  • Oversee the uploading survey datasets into Crunch.
  • Manage and track customer and transactional information in a CRM system.
  • Coordinate resources throughout the sales cycle, including between support and the account executive.
  • Nurture and expand the company’s relationship with customer accounts of various sizes and industries.
  • Keep abreast of competition, competitive issues and products.
  • Infrequently travel to customer locations in support of sales efforts.
  • Answer technical questions on an ad hoc basis from across the organization.

Basic qualifications:

  • Excellent communication skills: the person your current team turns to when they need someone to explain a technical concept.
  • Domain knowledge: survey data analytics or market research, quantitative research methods, SaaS, business intelligence tools generally, statistics.
  • Background in statistical/analytic computing, using software such as R or SPSS.
  • Experience performing analytics on survey data sets or other large datasets.
  • Teacher: Comfortable explaining technical concepts to a wide range of users.
  • Good listener: Able to truly listen to users questions and adjust on-the-fly and problem solve including being comfortable saying “I don’t know”.
  • Enthusiastic and extroverted when needed.
  • Experience in technical sales or technical support, particularly sales that are collaborative and collegial in nature.
  • You are a Recruiter! Crunch hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring in to help us continue to build one of the best companies in the world!

About Crunch

Crunch.io is a market-defining company in the analytics SaaS marketplace. We’re a company on the rise. We’ve built a revolutionary platform that transforms our customers’ ability to drive insight from market research and survey data. We offer a complete survey data analysis platform that allows market researchers, analysts, and marketers to collaborate in a secure, cloud-based environment, using a simple, intuitive drag-and-drop interface to prepare, analyze, visualize and deliver survey data and analysis. Quite simply, Crunch provides the quickest and easiest way for anyone, from CMO to PhD, with zero training, to analyze survey data. Users create tables, charts, graphs and maps. They filter, and slice-and-dice survey data directly in their browser.

Our start-up culture is casual, respectful of each other’s varied backgrounds and lives, and high-energy because of our shared dedication to our product and our mission. We are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and fantastic customer service! Crunch has no offices and fully embraces a 100% remote culture. We have 40 employees spread across 5 continents. Remote work at Crunch is flexible and largely independent, yet highly cooperative.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Learn more about our team!