Software Delivery Manager

Reports to: VP Software Engineering

Work location: Anywhere

Direct reports: 6-10

We are hiring a Software Delivery Manager to help expand our platform and operations excellence, someone who has been a software engineer and has graduated into a delivery manager role. We are inviting you to join our small, fully remote team of developers and operators helping make our platform faster, more secure, and more reliable. You will be self-motivated and disciplined in order to work with our fully distributed team.

We are looking for someone who is a quick study, who is eager to learn and grow with us, and who has experience in Agile cultures. At Crunch, we believe in learning together: we recognize that we don’t have all the answers, and we try to ask each other the right questions. As Crunch employees are completely distributed, it’s crucial that you can work well independently, and keep yourself motivated and focused.

Our stack

We currently run our in-house production Python code against Redis, MongoDB, and ElasticSearch services. We proxy API requests through NGINX, load balance with ELBs, and deploy our React web application to AWS CloudFront CDN. Our current CI/CD process is built around GitHub, Jenkins, BlueOcean including unit, integration, and end to end tests and automated system deployments. We deploy to Auto Scaling Groups using Ansible and Cloud-Init.

What you’ll do

  • Manage and lead a team of front-end (React) and back-end (Python) software developers distributed across North America and Europe.
  • Collaborate with product managers in defining the product vision.
  • Work closely with product managers, sales, and customer success team to understand the system’s functional and non-functional requirements.
  • Help prioritize projects competing for human and computational resources to achieve organizational goals.
  • Break large programming projects into smaller epics and tasks and create corresponding tickets in our project management system.
  • Keep track of project dependencies and critical path.
  • Assign programming tasks to developers and follow up to completion.
  • Ensure that team members have appropriate product and technical specifications, direction, and resources to deliver products effectively.
  • Establish realistic estimates for timelines and ensure that project remains on target to meet deadlines.
  • Conduct daily scrum meetings.
  • Help developers resolve both technical problems and human resources issues.
  • Create visual burn-down of team deliverables and status.
  • Coordinate release and sprint planning.
  • Demonstrate leadership in the deployment of software upgrades, enhancements, and fixes that are coordinated based on release schedules.
  • Provide frequent status reporting to all company leaders and project stakeholders. Compile and report software development KPIs.
  • Monitor individual employee performance.
  • Participate in evaluating, hiring, on-boarding, training, and mentoring new employees.
  • Provide leadership and guidance to coach, motivate, and lead team members to performance targets and career development.

Basic qualifications

  • 3+ years of management and leadership experience in a software development organization.
  • 5+ years experience working through the design, development, release cycle, and delivering software products to market.
  • Ninja-level power user of leading project management systems like Jira, Pivotal Tracker, etc.
  • Strong understanding of the software development lifecycle.
  • A record of successful delivery of software applications as an individual contributor, team leader, and development manager.
  • Relevant experience with web services and REST apis.
  • Experience recruiting, mentoring, and promoting high performing team members.
  • Results-driven, self-motivated and enthusiastic.
  • Excellent communication skills - verbal, written and presentation.
  • Ability to see the big picture while also being detail-oriented.
  • A keen interest in learning new things.

Advanced (preferred) qualifications

  • Experience with managing the development of SaaS and cloud-based applications.
  • Software development experience using Python or JavaScript.
  • Bachelor’s Degree in Statistics, Science, Programming or Engineering related field.
  • Project management certifications.

Crunch is a market-defining company in the analytics SaaS marketplace. We’re a company on the rise. We’ve built a revolutionary platform that transforms our customers’ ability to drive insight from market research and survey data. We offer a complete survey data analysis platform that allows market researchers, analysts, and marketers to collaborate in a secure, cloud-based environment, using a simple, intuitive drag-and-drop interface to prepare, analyze, visualize and deliver survey data and analysis. Quite simply, Crunch provides the quickest and easiest way for anyone, from CMO to PhD, with zero training, to analyze survey data. Users create tables, charts, graphs and maps. They filter, and slice-and-dice survey data directly in their browser.

Our start-up culture is casual, respectful of each other’s varied backgrounds and lives, and high-energy because of our shared dedication to our product and our mission. We are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and fantastic customer service! Crunch has no offices and fully embraces a 100% remote culture. We have 40 employees spread across 5 continents. Remote work at Crunch is flexible and largely independent, yet highly cooperative.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Learn more about our team!

Apply now

To apply, send a resume and cover letter to