Reports to: VP of Customer Success
Work Location: Remote, United States, preferably EST or CST time zones
Are you a technically-oriented, quantitative market researcher looking for a change in direction? You should consider putting your technical skills to work in software, specifically, analytic software for market research.
Crunch.io is a rapidly growing, market-defining company in the analytics SaaS marketplace. We’re a company on the rise. We’ve built a revolutionary platform that transforms our customers’ ability to drive insight from market research and survey data.
Within the BI landscape, Crunch focuses on survey data. Within the survey data analysis space, Crunch focuses on usability. We’ve built a survey data analysis platform that allows market researchers and marketers to collaborate in a secure, cloud-based environment, using a simple, intuitive drag-and-drop interface to prepare, analyze, visualize and deliver survey data and analysis. Our customers include some of the largest market research companies and largest brands in the world. We’re hiring you to expand that roster. We are passionate about our product and our mission.
The Crunch team all work remotely online - our “center of gravity” is in San Francisco, but our colleagues and customers are all over the world. Working remotely gives us the benefit of a work/life balance and flexibility.
The Customer Success Manager (CSM) is responsible for explaining and demonstrating Crunch.io to prospective customers, and then to continue to make sure it is deployed successfully in their organization. You are the technical side of the sales process for new prospects, but you are also working with existing customers to look for new opportunities in their workflows for Crunch.io.
You will be part of a small team that is rapidly growing. We are taking on many new developers (for programming), new support staff (to handle queries and professional services), and now we are looking for more Customer Success engineers as well. The CSM is part of the Sales & Marketing team, but you work closely with Product teams and individual developers.
This role offers stimulation and creativity for the technically minded. Crunch.io is a rapidly evolving app, with new features being deployed all the time. As you interact directly with prospective and existing customers, using your strong market research domain knowledge, you will collate and feedback customers’ requests to the product team which drives the development of the app forward.
What you’ll do
Who you are
Crunch.io is a market-defining company in the analytics SaaS marketplace. We're a company on the rise. We've built a revolutionary platform that transforms our customers' ability to drive insight from market research and survey data. Crunch.io offers a complete survey data analysis platform that allows market researchers, analysts, and marketers to collaborate in a secure, cloud-based environment, using a simple, intuitive drag-and-drop interface to prepare, analyze, visualize and deliver survey data and analysis.
Quite simply, Crunch.io provides the quickest and easiest way for anyone, from CMO to PhD, with zero training, to analyze survey data. Users create tables, charts, graphs, and maps. They filter and slice-and-dice survey data directly in their browser. Crunch makes the powerful simple.
Our customers include some of the largest market research companies and largest brands in the world. We're hiring you to expand that roster. Our start-up culture is casual and high-energy. We are passionate about our product and our mission. We are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and fantastic customer service!
Crunch.io is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Learn more about our team!