Product Delivery and Support Developer

Crunch is seeking a highly motivated person to join our development team in a delivery and support role. We have a growing product and user base, and we need an organized, detail-oriented person to help us better serve our users. We must ensure that all support requests are handled in a timely, professional manner, and that we provide enough rich online documentation and examples that our users can answer many questions themselves. We need to improve our communication channels with our users so that they know when new features and resources are available to them and, in the other direction, so that we can better incorporate their feedback. By owning these responsibilities, you will improve the satisfaction of our customers, the usability of the product, and our ability to scale the product to the next level.

In this position, you will

Professional experience in software development is not a requirement for this position. This is an ideal role for someone who may not be an experienced programmer but who thinks critically and methodically, who has an intuitive sense of good user experience, and who can communicate with and translate between software developers and everyone else. Some experience with writing code will help you succeed in the role, and if you want to become a better programmer, you will have plenty of opportunities to grow.

Skills


Learn more about our team!

Crunch offers competitive salary; health, dental, and vision insurance; and equity options. We are a small but growing company spread from UTC+1 to +11, mostly in the Western hemisphere. Remote work is flexible and largely independent, yet highly cooperative.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

To apply, send a resume and cover letter to jobs@crunch.io